My Southern Cross
Don't like your username? Or finding it hard to
remember? You can easily change it
remember? You can easily change it
Frequently asked questions
Select the blue 'Forgot password' link in the form above. You'll need your username or Member card number (the 16 digit number on your Member card - not your policy number). We'll send a link to reset your password to the email address on your policy. Once you've answered your two security questions you can create a new password.
Select the blue 'Forgot username' link in the form above. Once you've entered your date of birth and policy number we will send your username to the email address linked to your policy.
Protect your My Southern Cross password, along with your app login details and PIN number. Keep your contact details, including address, up to date in My Southern Cross or by calling us on 0800 800 181.